Terms & Conditions


All prices are quoted in New Zealand dollars and are subject to change without notice. Prices are inclusive of GST.

Product information

We make every effort to accurately describe and represent the items on our website, but in some cases, colours, textures, details, and size will be slightly different or will not be as expected. If you notice errors or inconsistencies, please let us know so we can fix them.

Privacy and security

TWRG values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. TWRG will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you place an online order we use a protected mode of payment SSL (Secure Socket Layer) to process all online credit card transactions. We do not see or store your credit card details. Your card details are encrypted so that nobody sees them, not even us.

Shipping and returns

Please find detailed shipping, returns, exchanges, and refunds information here. In the interests of the Planet, we at The White Room Gallery are doing our best to carefully wrap and package your order in sustainable packaging that is fit for purpose. This is a work in progress as better products become available.


We reserve the right to make changes to our website without notice. We reserve the right to make changes to these terms and conditions without notice.